Refund and Returns Policy
Overview
At Spartan Fitness W.L.L., we want you to be completely satisfied with your purchase. Please review our policy below:
- General Return Conditions
- 7-Day Refund Window: Non-faulty items may be returned within 7 days of purchase for Spartan Store Credit equal to the item's value.
- 15-Day Exchange Window: Defective or incorrect items may be exchanged or refunded in cash within 15 days of purchase.
- Original Condition Required: All returned items must be:
- Unused, unwashed, and in original condition.
- With all tags/labels attached.
- In original packaging (if applicable).
- Accompanied by a valid receipt or proof of purchase.
- Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
- Swimwear
- Lingerie
- Earrings
- Cosmetics & skincare products
- Opened supplements
- Sale & Promotional Items
- Discounted items (purchased during sales/promotions) may only be exchanged within 3 days (no refunds).
- Free gift items must be returned unopened with the main product to qualify for an exchange.
- Defective or Damaged Items
- If your item is faulty, damaged, or incorrect, contact us immediately at info@spartan.fitness.
- We may require photo/video proof before processing a return.
- Approved returns will receive a full refund (cash) or replacement within 15 days.
- Return Process
- Contact Us: Email info@spartan.fitness with your order details.
- Return Approval: We’ll verify eligibility and provide return instructions.
- Ship Back: Return the item (customer pays return shipping unless the error was ours).
- Refund/Exchange: Once received and inspected, we’ll process your credit or replacement.
- Refund Method
- Non-faulty returns: Refunded as Spartan Store Credit.
- Defective items: Refunded via original payment method or replacement.
- Exceptions
- Final sale items (clearly marked at purchase) cannot be returned.
- Returns initiated after 7 days (or 15 days for defects) will not be accepted.